perferred conflict management styles in the modern trade industry in Thailand

perferred conflict management styles in the modern trade industry in Thailand
This research study explores the relationship between the home country of a company and the preferred conflict management styles. Hofstede's cultural dimensions (Power Distance, Individualism/Collecivism, Masculinity/Femininity and Uncertainty Avoidance) are brought in context with Rahim's conflict management syles (Integrating, Dominating, Obliging, Avoiding and Compromising), thus the influence of the home country's culture on large foreign mutinational companies in Bangkok was tested by comparing their preferred conflict management style with those preferred in Thai companies of comparrable size in the same industry, Modern Trad Retailing. The methodology used was Survey Research and the sampling method was Convenience Sampling, conducted in four Thai and three European companies. The result of this research is that no difference could be found between a group of European companies and a group of Thai companies. The companies were also divided into five organisational levels (Top Management, Middle Management, Lower Management, Clerical Staff and Non-clerical Staff) and it was found that the preferred conflict management style is independent of the organisation level. However, a relationship between the education of the respondents and the preferred conflict management style could be shown. The result of this research study are useful for companies and can be applied by the concerned with managing conflicts in the companies

from - http://library.utcc.ac.th/onlinethesis/detail.asp?bib_id=327